Chapter 1 INTRODUCING BUSINESS COMMUNICATIONS Part 1 INTERNAL & EXTERNAL COMMUNICATION Part 2 CHOOSING THE MEANS OF COMMUNICATION Part 3 BARRIERS TO BUSINESS COMMUNICATION Part 4 PRINCIPLES OF EFFECTIVE COMMUNICATION Part 5 CHALLENGES Chapter 2 INTRODUCING LETTERS,MEMOS,FAX MESSAGES & ELECTRONIC MALL Part 1 LETTERS Part 2 MEMORANDA Part 3 FAX MESSAGES Part 4 ELECTRONIC MALL Part 5 CHALLENGES Chapter 3 PRINTED STATIONERY &LAYOUT Part 1 PRINTED STATIONERY Part 2 LAYOUT STYLE Part 3 LAYOUT OF LETTERS Part 4 LAYOUT OF MEMORANDA Part 5 LAYOUT OF EMALL Part 6 LAYOUT OF FAX MESSAGES Part 7 CHALLENGES Chapter 4 MODERN BUSINESS LANGUAGE:SOME PRINCIPLES Part 1 SOME PRINCIPLES Part 2 ORGANISATION OF INFORMATION Part 3 LANGUAGE REVIEW ���� Chapter 5 MEMORANDA Chapter 6 CIRCULARS & NOTICES Chapter 7 REPORTS Chapter 8 AGENDAS & MINUTES Chapter 9 ENQUIRIES & REPLIES Chapter 10 QUOTATIONS,ORDERS & INVOICES Chapter 11 CONFIRMATION & ACKNOWLEDGEMENT Chapter 12 INVITATIONS & REPLIES Chapter 13 COLLECTION & PAYMENT Chapter 14 SALES Chapter 15 COMPLAINTS & ADJUSTMENT Chapter 16 PRESS RELEASES Chapter 17 APPLICATION & RESUME Chapter 18 OFFER OF EMPLOYMENT,ACCEPTANCE & RESIGNATION