Getting ready to write for impact 1 Introductions��requests��enqui ries A Introduce you rself in emails and Ietters B Enquiries and requests in emails and letters 2 Notes and minutes A Note��taking skills B Meeting minutes 3 lnvitations and Ietters A Write��a(ch��n)ccept and decline invitations B Formats for business Ietters 4 Preparing a report A Analyse what makes a report effective B Making notes for a report 5 Making your case in a report A The Introduction B Present information and describe data 6 Getting the tone right A Ensu re the style is right B Apologise and thank in emails and letters Case study 1��Kompleet Solutions 7 Making and responding to complaints A Make complaints B Handle complaints 8 The body of the report A Link your ideas and build effective pa ragraphs B Think about the reader 9 Negotiating in writing A Negotiate via email��cOnfirm ag reement B Structure negotiating emails 10 The report concluded A The Conclusions section B The Recommendations section 11 Making arrangements by email A Set up meetings��confirm and change arrangements B Check understanding��cla rify meaning 12 Finishing a report A Write an Executive summarv B Edit and check your writing Case study 2��ADC Audio scripts Answer key AdditionaI materials Extended writing tasks Extended writing tasks��Model answers Acknowledqements