1 Human Resource Management in the Tourism Industry�� An Introduction
1��1 Introduction
1��2 What Is Human Resource?
1��3 What Is HRM?
1��4 Human Resource Management Functions
1��5 Who Performs HRM Activities?
1��6 The Changing Role of HRM
1�� 7 The Organizational Structure of the HR Department
1��8 The Key Competencies of HR Professionals

2 Job Analysis
2�� 1 Job and Job Analysis
2��2 JobAnalysisProcess
2��3 What to Collect During Job Analysis?
2��4 Job Analysis Methods
2��5 Job AnalysisTools
2��6 Job Description and Job Specification
2��7 Job Design
2��8 Job Redesign

3 Staff Recruitment and Selection
3��1 Why Is Recruitment Essential?
3��2 What Is Recruitment?
3�� 3 Recruitment Process
3��4 Biasin the Recruiting Process
4 StaffTrairung
4��1 Why Do We Need Training?
4��2 When Do We Do Training?
4��3 Systems View of Training-Stages in a Training Program
4��4 Training Needs Analysis
4��5 Training Objectives and Priorities
4��6 Training Methods
4��7 New Staff Orientation
4��8 Management Trainee Program
4��9 Management Training
4��1 0 Designing the Training Program
4�� 11 Train the Trainer
4��1 2 Implementing the Training Program
4�� 13 Training Evaluation
4�� 14 Efficient Transfer of Learning During Training

5 Performance Management
5�� 1 Definition of Performance Management
5��2 Why Is Employee Performance Management Important?
5��3 Objectives of Performance Management
5��4 The Performance Management Process
5��5 Uses of Performance Appraisals
5��6 Methods for Performance Appraisal
5��7 Who Is the Rater?
5��8 360-degree Appraisal
5��9 The Balance Scorecard(BSC)
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6 Compensation Management
References