Bosnia and Herzegovina
Introduction
Key Facts
Chapter01 LAND & PEOPLE
Geographical Overview
Climate
City Life
ABrief History
Government and Politics
The Bosnian Economy
Bosniain Europe
Bosnians Around the World

Chapter02 VALUES & ATTITUDES
Religious Values
The Legacy of Communism
The Legacy of the War
Work Ethic
Attitudes Toward Foreigners
Family Matters
Minority Groups
Briberyand Corruption
The Generation Gap
The Urban-Rural Gap
Superstitions

Chapter03 HOLIDAYS & CELEBRATIONS
Ramadan
Bajram
Christmas
New Year
May Holiday
Independence Day
Easter
Birthdays
Weddings
Birth
Death

Chapter04 MAKING FRIENDS
Sociability
Meeting Bosnians
Bosnian Names
Bosnian Hospitality
Visiting a Bosnian Home
The All-Important Coffee

Chapter05 THE BOSNIANS AT HOME
The Bosidan Family
The Bosnian Home
Renting an Apartment
Daily Life
The Local Market
Young People
Education
Veterans
Employment
Smoking

Chapter06 TIME OUT
Care Culture
Bosnian Cuisine
Drink
Navigating a Restaurant
Tipping
Visitinga Mosque
Money
Shopping
Sports
Nightlife
Cultural Activities
Outdoor Activities

Chapter07 TRAVEL�� HEALTH�� & SAFETY
Entering Bosnia
Roads and Traffic
Local Transportation
Where to Stay
Appliances
Health
Safety

Chapter08 BUSINESS BRIEFING
Intercultural Cooperation
Personal Contacts
Business Dress
Power Structures
ArrangingaMeeting
Meetings
Punctuality
Negotiating With Bosnians
Greasing the Wheels
WomeninBusiness

Chapter09 COMMUNICATING
Language
Forms of Address
Conversation
Body Language
Sense of Humor
Swearing
A Gossip Culture
Writing Style
The Media
Internet and E-Mail
The Post Office
Telephone
Conclusion

Appendices
Places
People
Exercises