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城市軌道交通車站服務(wù)英語(yǔ) 版權(quán)信息
- ISBN：9787564351236
- 條形碼：9787564351236 ; 978-7-5643-5123-6
- 裝幀：一般膠版紙
- 冊(cè)數(shù)：暫無(wú)
- 重量：暫無(wú)
- 所屬分類：>>
城市軌道交通車站服務(wù)英語(yǔ) 本書特色
本書以城市軌道交通車站站務(wù)人員各崗位工作任務(wù)來(lái)編排教學(xué)內(nèi)容，詳細(xì)介紹了城市軌道交通車站站務(wù)人員為乘客服務(wù)應(yīng)該掌握的基本用語(yǔ)。為了適應(yīng)教學(xué)改革的需要，本書將內(nèi)容進(jìn)行項(xiàng)目化，具體劃分為四個(gè)教學(xué)項(xiàng)目：車站日常服務(wù)、車站乘客事務(wù)服務(wù)、車站應(yīng)急及廣播服務(wù)及城市景點(diǎn)介紹服務(wù)。每個(gè)項(xiàng)目根據(jù)崗位職責(zé)劃分不同的工作任務(wù)，每個(gè)任務(wù)包括以作業(yè)內(nèi)容為核心的情景對(duì)話、基本句型、拓展知識(shí)及課后練習(xí)等。
城市軌道交通車站服務(wù)英語(yǔ) 內(nèi)容簡(jiǎn)介
本書以城市軌道交通車站站務(wù)人員各崗位工作任務(wù)來(lái)編排教學(xué)內(nèi)容, 詳細(xì)介紹了城市軌道交通車站站務(wù)人員為乘客服務(wù)應(yīng)該掌握的基本用語(yǔ)。為了適應(yīng)教學(xué)改革的需要, 本書將內(nèi)容進(jìn)行項(xiàng)目化, 具體劃分為三個(gè)教學(xué)項(xiàng)目: 車站日常服務(wù)、車站乘客事務(wù)服務(wù)、車站應(yīng)急服務(wù)。
城市軌道交通車站服務(wù)英語(yǔ) 目錄
目 錄
Project 1 Daily Station Service 1
Task 1 Service for Entering and Exiting a Station 1
Part I Class Learning 1
Part II Extensive Reading 8
Task 2 Service of Ticket-selling and Recharging 12
Part I Class Learning 12
Part II Extensive Reading 17
Task 3 Service at Inbound and Outbound AGM 24
Part I Class Learning 24
Part II Extensive Reading 28
Task 4 Service at the Platform 30
Part I Class Learning 30
Part II Extensive Reading 33
Task 5 Service of Transfer 36
Part I Class Learning 36
Part II Extensive Reading 38
Project 2 Passengers?¯ Affairs Handling 43
Task 1 Suggestions and Complaints 43
Part I Class Learning 43
Part II Extensive Reading 48
Task 2 Ticket Affairs 51
Part I Class Learning 51
Part II Extensive Reading 54
Projects 3 Emergency Service 57
Task 1 Offering Help 57
Part I Class Learning 57
Part II Extensive Reading 60
Task 2 Dealing with Large Passenger Flow 62
Part I Class Learning 62
Part II Extensive Reading 64
Task 3 Subway Broadcasting 66
Part I Class Learning 66
Part II Extensive Reading 68
Task 4 Deal with the Items Fallen down on the Rail Line Area 69
Part I Class Learning 69
Part II Extensive Reading 71
Task 5 Get Caught by the Train Door or PSD 73
Part I Class Learning 73
Part II Extensive Reading 75
Appendix I Useful Expressions of Service 78
Appendix II Abbreviation and Bilingual Table for Metro Related Terms 80
Appendix III Introduction to Sichuan Scenic Spots 82
Dujiangyan Dam 82
Wuhou Temple 83
Giant Buddha 84
Jiuzhaigou Valley 85
Mout Emei 86
Du Fu Thatched Cottage 87
Mount Qingcheng 88
Reference 89
Project 1 Daily Station Service 1
Task 1 Service for Entering and Exiting a Station 1
Part I Class Learning 1
Part II Extensive Reading 8
Task 2 Service of Ticket-selling and Recharging 12
Part I Class Learning 12
Part II Extensive Reading 17
Task 3 Service at Inbound and Outbound AGM 24
Part I Class Learning 24
Part II Extensive Reading 28
Task 4 Service at the Platform 30
Part I Class Learning 30
Part II Extensive Reading 33
Task 5 Service of Transfer 36
Part I Class Learning 36
Part II Extensive Reading 38
Project 2 Passengers?¯ Affairs Handling 43
Task 1 Suggestions and Complaints 43
Part I Class Learning 43
Part II Extensive Reading 48
Task 2 Ticket Affairs 51
Part I Class Learning 51
Part II Extensive Reading 54
Projects 3 Emergency Service 57
Task 1 Offering Help 57
Part I Class Learning 57
Part II Extensive Reading 60
Task 2 Dealing with Large Passenger Flow 62
Part I Class Learning 62
Part II Extensive Reading 64
Task 3 Subway Broadcasting 66
Part I Class Learning 66
Part II Extensive Reading 68
Task 4 Deal with the Items Fallen down on the Rail Line Area 69
Part I Class Learning 69
Part II Extensive Reading 71
Task 5 Get Caught by the Train Door or PSD 73
Part I Class Learning 73
Part II Extensive Reading 75
Appendix I Useful Expressions of Service 78
Appendix II Abbreviation and Bilingual Table for Metro Related Terms 80
Appendix III Introduction to Sichuan Scenic Spots 82
Dujiangyan Dam 82
Wuhou Temple 83
Giant Buddha 84
Jiuzhaigou Valley 85
Mout Emei 86
Du Fu Thatched Cottage 87
Mount Qingcheng 88
Reference 89
展開全部
城市軌道交通車站服務(wù)英語(yǔ) 作者簡(jiǎn)介
張燕，現(xiàn)為成都工業(yè)職業(yè)技術(shù)學(xué)院交通運(yùn)輸系副教授，曾從事鐵路客運(yùn)工作數(shù)年，在城市軌道交通運(yùn)營(yíng)管理專業(yè)客運(yùn)組織與票務(wù)組織方面教學(xué)多年，參編人民交通出版社《城市軌道交通票務(wù)管理》教材，任電子工業(yè)出版社出版的《城市軌道交通車站客運(yùn)組織與服務(wù)》教材主編；《城市軌道交通客運(yùn)組織與服務(wù)》教學(xué)改革科研成果榮獲四川省教育教學(xué)科研成果一等獎(jiǎng)。
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