Part 1 Human Resources DepartmentUnit One EmploymentUnit Two Job InterviewsUnit Three Work TrainingUnit Four Daily Office RoutineUnit Five Work ShiftUnit Six Working OvertimeUnit Seven Signing an AgreementUnit Eight Working Pressure Part 2 Outgoing BusinessUnit One Business VisaUnit Two Booking TicketUnit Three Booking RoomUnit Four At the AirportUnit Five At the HotelUnit Six At a RestaurantUnit Seven Taking a TaxiUnit Eight In the Bank Part 3 Telephone CallsUnit One Transferring a CallUnit Two Wrong NumberUnit Three Bad Connections and Busy LinesUnit Four Leaving a MessageUnit Five Call BackUnit Six Reservation CallsUnit Seven Rescheduling over the PhoneUnit Eight Cancelling an Appointment over the Phone Part 4 Company ConferencesUnit One Preparing for a MeetingUnit Two A meeting agendaUnit Three Conference ArrangementsUnit Four Beginning the MeetingUnit Five Discussion for personnel reshuffleUnit Six Discussion for layoffs and appointmentUnit Seven OpinionsUnit Eight Concluding a Meeting Part 5 Commerce and TradeUnit One Establishing Business RelationsUnit Two InquiryUnit Three OfferUnit Four Price NegotiationUnit Five Terms of PaymentUnit Six ShipmentUnit Seven Complaints and ClaimsUnit Eight Agreement Part 6 Marketing TopicsUnit One Marketing SurveysUnit Two Advertising MediaUnit Three Promotional EventsUnit Four Trade ShowsUnit Five Preparing for a Trade ShowUnit Six Product DemonstrationsUnit Seven Attending Trade FairUnit Eight Appointing an Agent Part 7 Expanding BusinessUnit One Business ConsultationUnit Two Business PromotionUnit Three Function IntroductionUnit Four BiddingUnit Five TenderUnit Six Joint VentureUnit Seven Technology TransferUnit Eight Consignment Sale and Barter Sale Part 8 Business CommunicationUnit One VisitingUnit Two ReceptionUnit Three GreetingsUnit Four IntroductionsUnit Five Having dinner with clientsUnit Six Come to the PartyUnit Seven Presents GivingUnit Eight Seeing off Customers