unit one business conversation(商務英語對話) 11.1 first day at work(上班**天) 11.1.1 warm-up exercises(熱身練習) 11.1.2 listening & speaking(聽說) 11.1.3 asking for repetition(請求對方回復) 21.1.4 formal greetings and introductions(正式問候與介紹) 21.1.5 what would they say?(他們會怎么說?) 31.2 between colleagues(同事之間) 41.2.1 warm-up exercises(熱身練習) 41.2.2 listening & speaking(聽說) 41.2.3 answering offers and requests(回應別人的提議和要求) 51.2.4 offering and asking for help(提出和要求幫助) 61.2.5 what would they say?(他們會怎么說?) 61.3 enjoy your work(愉快地工作) 81.3.1 warm-up exercises(熱身練習) 81.3.2 listening & speaking(聽說) 81.3.3 accepting or declining an invitation(接受或拒絕邀請) 91.3.4 arranging activities(安排業余活動) 91.3.4 what would they say?(他們會怎么說?) 101.4 solutions(解決之道) 111.4.1 warm-up exercises(熱身練習) 111.4.2 listening & speaking(聽和說) 111.4.3 getting the right person on the phone(轉給電話里要找的人) 121.4.4 making telephone conversations(進行電話對話) 121.4.5 what would they say?(他們會怎么說?) 131.5 with customers(顧客就是上帝) 141.5.1 warm-up exercises(熱身練習) 141.5.2 listening & speaking(聽和說) 151.5.3 responding to apologies(回應別人的道歉) 151.5.4 apologies and responses(道歉與回答) 161.5.5 what would they say?(他們會怎么說?) 171.6 reservations(預約) 181.6.1 warm-up exercises(熱身練習) 181.6.2 listening & speaking(聽和說) 181.6.3 reserving at a restaurant(預定餐廳) 191.6.4 making reservations(進行鑒定) 191.6.4 what would they say?(他們會怎么說?) 201.7 get it running(順利運行) 211.7.1 warm-up exercises(熱身練習) 211.7.2 listening & speaking(聽與說) 221.7.3 suggesting, accepting and declining an appointment(提出建議、接受和拒絕約會) 221.7.4 making appointments(做約定) 231.7.5 what would they say?(他們會怎么說?) 241.8 at a restaurant(餐宴用語) 251.8.1 warm-up exercises(熱身練習) 251.8.2 listening & speaking(聽與說) 251.8.3 talking about food and drink(談論食物與飲料) 261.8.4 conversations in a restaurant(在餐廳就餐時的對話) 261.8.5 what would they say?(他們會怎么說?) 271.9 after work(下班之后) 281.9.1 warm-up exercises(熱身練習) 281.9.2 listening &speaking(聽與說) 281.9.3 making a bargain(討價還價) 291.9.4 going shopping(購物) 291.9.5 what would they say?(他們會怎么說?) 301.10 technical meetings(技術會議) 311.10.1 warm-up exercises(熱身練習) 311.10.2 listening & speaking(聽與說) 311.10.3 agreement and disagreement(贊同與反對) 321.10.4 discussions in a meeting(會議中的討論) 321.10.5 what would they say?(他們會怎么說?) 33unit two technical conversations (技術對話) 352.1 forwarding your calls(電話轉接) 352.1.1 forwarding to another department(電話轉接到另一個部門) 352.1.2 forwarding to another support team(電話轉接到另一支技術支持團隊) 352.13 oral practice(口語練習) 362.2 indirect answer(間接答復) 362.2.1 referring to a user manual 362.2.2 referring to an online faq 372.2.3 oral practice 372.3 operating system installation(操作系統安裝) 372.3.1 installing windows and mac os 382.3.2 installing gcc linux and unix 382.3.3 oral practice 382.4 operating system configurations(操作系統配置) 382.4.1 setting up a firewall 392.4.2 removing installed programs 392.4.3 oral practice 392.5 network configurations(網絡配置) 402.5.1 creating a new adsl connection 402.5.2 creating a wireless connection 402.5.3 oral practice 402.6 application support(應用程序支持) 412.6.1 digital imaging 412.6.2 sound device 412.6.3 oral practice 422.7 running environment(運行環境) 422.7.1 microsoft .net framework 422.7.2 java running environment 432.7.3 oral practice 432.8 database issues(數據庫問題) 432.8.1 making databases compatible 432.8.2 installing sybase sql server 442.8.3 oral practice 442.9 information security(信息安全) 442.9.1 enhancing web security 442.9.2 online payment security 452.9.3 oral practice 452.10 development environment(開發環境) 452.10.1 changing the development environment 462.10.2 specifying the development environment 462.10.3 oral practice 46unit three technical reading(技術英語閱讀) 473.1 introduction to computer components(計算機系統) 473.1.1 key computer components 473.1.2 personal computers 483.1.3 server computers 483.2 introduction to windows(windows介紹) 503.3 introduce to linux(linux簡介) 523.4 operating systems for servers(服務器系統) 543.