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chapter 1  front office department
  unit 1  providing information for passengers
  unit 2  paying for purchases made on board
  unit 3  dealing with passenger complaints
  unit 4  embarkation and disembarkation
  unit 5  lost and found
  unit 6  bill settlement
chapter 2  tour department
chapter 3  housekeeping department
  unit 1  housekeeping operations
  unit 2  make-up rooms
  unit 3  turn-down service
  unit 4  collecting laundry
  unit 5  returning the clothes
  unit 6  locations on board
chapter 4  food and beverage department
  unit 1  restaurant service
  unit 2  bar service
  unit 3  room service
chapter 5  entertainment department
  unit 1  show time
  unit 2  shopping and photographing
chapter 6  galley department
  unit 1  cooking methods
  unit 2  galley tools and equipment
  unit 3  vegetables
  unit 4  fruits
  unit 5  meat
  unit 6  galley daily conversation
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