topic 1  theory of business communication  ��  learning outcomes  ��  communicationtopic 2  writing principles and layout of business letters  ��  learning outcomes  ��  brief introduction of principles for business communication  ��  the components of business letter  ��  the layout of a business letter  ��  the format of envelopes  ��  specimen letterstopic 3  establishing business relations&credit inquiry  ��  learning outcomes  ��  brief introduction  ��  specimen letters  ��  useful expressions  ��  exercisestopic 4  inquiry and reply  ��  learning outcomes  ��  brief introduction  ��  specimen letters  ��  useful expressions  ��  exercisestopic 5  offer and counteroffer  ��  learning outcomes  ��  brief introduction  ��  specimen letters  ��  useful expressions  ��  exercisestopic 6  purchase��sales contract  ��  learning outcomes  ��  brief introduction  ��  specimen  ��  useful expressions  ��  exercisestopic 7  payment terms  ��  learning outcomes  ��  brief introduction  ��  specimen letters  ��  useful expressions  ��  exercisestopic 8  establishment of and amendment to l/c  ��  learning outcomes  ��  brief introduction  ��  specimen letters  ��  useful expressions  ��  exercisestopic 9  transportation  ��  learning outcomes  ��  brief introduction  ��  specimen letters  ��  useful expressions  ��  exercisestopic 10  international transportation insurance  ��  learning outcomes  ��  brief introduction  ��  specimen letters  ��  useful expressions  ��  exercises  topic 11  complaint claim��settlement  ��  learning 0utcomes  ��  brief introduction  ��  specimen letters  ��  useful expressions  ��  exercises  topic 12  c0rrespondence on other trading practice  ��  learning outcomes  ��  specimen letters  ��  useful expressionstopic 13  functional business writing  ��  learning outcomes  ��  invitation&reply  ��  notice&note  ��  announcement  ��  memorandums  ��  minutes  ��  agenda  ��  reportappendix 1  ���Q�����g�Z���~�R��appendix 2  ������Ҫ�ۿ�appendix 3  ������Ҫ؛����Ҫ�����īI