unit 1 growing into office professional
��listening��secretarial ethics
��speaking��qualities of secretary
��reading��role of secretary
��writing��report

unit 2 managing office work
��listening��secretarial duties in office
��speaking��office equipment
��reading��essential guide to office work
��writing��plan

unit 3 managing business communication
��listening=answering a phone
��speaking��factors of communication in an organization
��reading��ways to communicate with clients
��writing��e mail

unit 4 organizing a conference
��listening��scheduling meetings
��speaking��conference arrangement tips
��reading��role of the secretary in a successful meeting
��writing��meeting minutes

unit 5 managing business trips
��listening��business trips
��speaking��preparations of a business trip
��reading��travel ��arrangement
��writing��meeting agenda

unit 6 hiring and training staff��
��listening��job interview
��speaking��training courses
��reading��how to read a resme
��writing��job description

unit 7 motivating staff
��listening~staff appraisal
��speaking��retaining staff
��reading=strategies to retain your best employees
��writing��contract ofemployment

unit 8 developing working relations
��listening��good relations at work
��speaking��rules of workplace relationsi��
��reading��how to deliver exceptional client service
��writing��prospectus

unit 9 building a good team
��listening��team spirit
��speaking��factors in tleam success��
��reading��what makes a good leader
��writing��speech

unit 10 improving corporate image
��listening��corporate identity
��speaking��corporate communication
��reading��establishing your company image
��writing��advertisement

unit 11 managing emergency and crisis
��listening��managing the crisis_
��speaking��top steps to manage crisis
��reading��dealing with public relations crisis
��writing��agreements

unit 12 finance managing
��listening��cash flow
��speaking��financial statement
��reading��top bookkeeping��mistakes made by small businesses
��writing��diagrams
��bibliography
��keys