chapter 1  writing and your career
  ��.the importance of professional writing
  ��.the specific situations for business writing
  ��.the key to business writing
  ��.the criteria for good professional writing
  summary
  practice
chapter 2  writing process
  ��.researching
  ��.planning
  ��.drafting
  ��.polishing
  ��.designing document
  summary
  practice
chapter 3  some basics of professional writing
  ��.parts of business correspondence
  ��.writing business message
  practice
chapter 4  conducting the job search
  ��.starting the employment process
  ��.preparing a self-appraisal inventory
  ��.preparing a resume
  ��.the styles of resume
  summary
  practice
chapter 5  selling yourself to employers
  ��.preparing a cover letter
  ��.completing an employment application
  ��.interviewing
  ��.follow-up letters
  practice
chapter 6  writing routine business correspondence
  ��.memo writing
  ��.writing faxes
  ��.writng e-mails
  ��.meeting communications
  ��.blogs
  summary
  practice
chapter 7  writing order letters and letters of inquiry
  ��.sending order messages
  ��.writing inquiries and requests
  ��.writing collection letters
  summary
  practice
chapter 8  sales letters
  ��.principles of writing sales letters
  ��.planning sales letters
  ��.writing effective sales letters
  practice
chapter 9  customer relations letters
  ��.writing goodwill messages
  ��.writing complaint letters
  ��.writing adjustment letters
  ummary
  practice
chapter 10  writing business reports
  ��.the function of business reports
  ��.steps for writing business reports
  ��.business report format
  ��.guidelines for writing reports at work
  summary
  practice
appendix
bibliography