Contents Item 1 Meeting Guests ӭ�ӿ��� 1 Model 1 Meeting Guests at the Airport �әC���� 2 Model 2 On the Way to the Hotel ���;�� 6 Model 3 A Welcome Speech �gӭ�~ 11 Model 4 China-a Country with an Ancient Civilization �Ň�Ԓ���� 14 Item 2 Hotel Check-in ���ס��ӛ 19 Model 1 Hotel Room Reservation �A���ͷ� 20 Model 2 Checking in ��ס��ӛ 24 Model 3 Itinerary Planning �г̰��� 28 Model 4 Process of Hotel Guest Registration ������ס��ӛ���� 32 Item 3 Housekeeping Service �ͷ����� 37 Model 1 Escorting the Guest into the Guest Room ���Ϳ����M�� 38 Model 2 Making Up the Room ��ʰ���g 42 Model 3 About Room Service Order �ͷ��òͷ��� 46 Model 4 Hotels Today ���վƵ� 50 Item 4 Food & Beverage Service ����� 55 Model 1 Reserving a Table �A������ 56 Model 2 Helping to Order Dishes �����c�� 60 Model 3 The Payment ���� 64 Model 4 The Chinese Food �Ї��ʳ 68 Item 5 City Sightseeing and Transportation �����^��ͽ�ͨ 73 Model 1 City Tours ������ 74 Model 2 Car Rental Service ��܇���� 79 Model 3 Xikou of Fenghua �Ϫ�� 84 Item 6 The Service of Travel Destinations ����Ŀ�ĵط��� 89 Model 1 Narrations on Tour ��;�v�� 90 Model 2 At the Ticket Box ����Ʊ̎ 95 Model 3 Asking the Way ��· 99 Model 4 The Role of a Tour Guide ���ε�š؟ 103 Item 7 Tour of Gardens �@�����[ 107 Model 1 A Trip to the Yu Yuan Garden ���[ԥ�@ 108 Model 2 Touring the Summer Palace ���[�U�͈@ 113 Model 3 The Four Elements in a Traditional Garden �@����Ҫ�� 119 Model 4 Suzhou Gardens �K�݈@�� 124 Item 8 Tour of Mountains ɽ��ˮ֮�� 129 Model 1 On Huangshan �Sɽ֮�� 130 Model 2 A Trip in Guilin ���[���� 135 Model 3 Huangguoshu Waterfalls �S�����ٲ� 141 Model 4 West Lake ���� 144 Item 9 Tour of Temples �Ї��R�� 149 Model 1 Visiting the Jade Buddha Temple ���[����� 150 Model 2 Daoism ���� 156 Model 3 Visiting the Confucius Temple ���ӏR 161 Model 4 Visiting the Wudang Mountain ���[�䮔ɽ 167 Item 10 Tours of Historical Sites ���ٹ��E֮�� 173 Model 1 A Tour of the Forbidden City ���[�Ͻ��� 174 Model 2 The Tour of the Great Wall �L��֮�� 178 Model 3 The Tianyi Pavi