BASIC SOCIAL ENCOUNTERS Greetings Small Talk Introductions Ending a Conversation Good-byes Agreeing Disagreeing CONVERSATLONAL ENCOUNTERS Focusing attention Launching the conversation Making friends Complex matters Disputes Discussion and resolution POLITE ENCOUNTERS Prefaces Communication Telling time General pleasantries Business pleasantries Apologizing and taking responsibility Forgiving Showing gratitude Returning thanks Special occasions IMPOLITE ENCOUNTERS Dealing with unpleasantness VISITS Guests and hosts MISCELLANEOUS EXPRESSIONS Comments and phrases PERSONAL MATTERS Feelings Anxiety The senses Love and sex FAMILY MATTERS Home life Education Children MONEY MATTERS Banking Personal finances FOOD AND DRINK Supermarkets Fast food Cafes and sandwich shops Pizza Restaurants Bar Bakery Home Cooking HEALTH Health and Appearance Sickness Doctors Medicine EMPLOYMENT Getting a job Holding a job Business Meetings Projects SHOPPING Stores and Shops Shoe Repair Shops Drugstores The Post Office The Tailor Tickets Florists Newspapera and Magazines Automobiles SERVICE ENCOUNTERS Baby Sitters Computer Repair Clothes Cleaning Public Libraries The Lifeguard Plumbing Problems Utility Service Domestic help Answering the telephone Making telephone calls Shopping on the telephone TRAVEL AND TRANSPORTATION LODGING EMERGENCIES RELATIONSHIPS